Refund policy
Return, Exchange & Refund Policy
At Tushar, we adhere to strict quality-control standards. Because our products are handled with utmost care, we do not offer direct returns, general refunds, or cancellations for change-of-mind or preference-based reasons.
We accommodate claims strictly under the specific conditions detailed below:
Essential Prerequisites for All Claims:
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Filing Window: Any claim for an exchange or refund must be submitted within 5 days of the documented delivery date. Requests exceeding this timeframe will not be entertained.
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Mandatory Unboxing Video: To prevent fraudulent claims, a continuous, unedited unboxing video is strictly compulsory. The video must clearly show the package before opening, the legible shipping label, and the sequential unboxing revealing the discrepancy or defect. In the absence of an eligible unboxing video, your request will be automatically disqualified.
1. Incorrect Product or Size Mismatch (Exchange Only)
In the event of a logistical error from our end—such as receiving an incorrect item or a size different from what was ordered:
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We will gladly initiate an Exchange for the correct item.
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Please Note: Monetary refunds are not provided for size or product mismatches; your remedy is strictly limited to an exchange for the correct item originally ordered.
2. Transit Damage (Exchange or Refund)
If your product has been damaged during transit:
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You are eligible to choose between a full monetary refund or a complimentary product exchange.
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Acceptance of this claim is fully subject to the verification of the mandatory unboxing video showing the damage upon opening.
How to Initiate a Claim:
To submit a request, please email our support team at tusharag1709@gmail.com within the 5-day window with the following details:
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Your Order Number
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Clear, high-resolution photographs of the item and packaging
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The compulsory unboxing video